Skip to main content

Transfer number from previous network.

  • September 30, 2024
  • 3 replies
  • 40 views
Peter Ratcliffe
New
 Contributor

Transfer number from previous network. I have the PAC No and transaction No however when I enter the information I get the message “We've tried to process your PAC, but there is an issue with the information you've submitted” . I have checked and the information is correct

    3 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4697 replies
    • October 3, 2024

    Hey there @Peter Ratcliffe, welcome to Community!

     

    Please ensure you’re using an in-date PAC code, with the transaction code beginning with a “4”.

     

    If still not working, please contact our live-chat with your PAC details so they can investigate further:

     

    https://www.idmobile.co.uk/live-chat

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Peter Ratcliffe
    New
 Contributor
    • Peter Ratcliffe
    • Author
    • New
 Contributor
    • 2 replies
    • October 4, 2024

    Hi Tyler, 

    Its working now.

    Many thanks,

    Peter.

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Tom B
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom B
    • iD Mobile Employee
    • 8408 replies
    • October 8, 2024

    Hi @Peter Ratcliffe 

     

    Glad to hear.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement