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transfering number

  • January 30, 2025
  • 4 replies
  • 170 views

Louise O'Shea
New
 Contributor

Hello, i received my new phone yesterday, unable to register on the app, saying details dont match but they are 100% correct also when i ordered phone i said i wanted to trans number but didnt complete details so im wondering if thats why? Is there anyone in the world that can tell me if my number has been requested to move over? If not im cancelling now  its so hard to get any answering!

Best answer by andewhite

Alas ​@Louise O'Shea, sometimes your chosen switching date seems to get misplaced if selected at the point you sign-up to iD.  

Perhaps one of the customer advisers on the iD online Live Chat service can help.

The iD advisers work until 8pm on weekdays - simply tell the 24/7 iD chatbot you’d like to “talk to a person”. 

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andewhite
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  • January 30, 2025

Alas ​@Louise O'Shea, sometimes your chosen switching date seems to get misplaced if selected at the point you sign-up to iD.  

Perhaps one of the customer advisers on the iD online Live Chat service can help.

The iD advisers work until 8pm on weekdays - simply tell the 24/7 iD chatbot you’d like to “talk to a person”. 


Louise O'Shea
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 Contributor
  • Author
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  • 1 reply
  • January 30, 2025

No one can help the bot just sends me round in circles!


andewhite
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  • January 30, 2025
Louise O'Shea wrote:

No one can help the bot just sends me round in circles!

The iD advisers work until 8pm on weekdays - tell the bot you’d like to “talk to a person”. 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2974 replies
  • February 1, 2025

Hey there ​@Louise O'Shea, sorry to hear that.

 

We hope you’ve managed to contact our live-chat as advised kindly by ​@andewhite, and asked to speak to an agent.

 

Please let us know if issues still persist.

 

Thanks,

Tyler