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transferring number

G3msam
Community Member

Hi, I am new to id and requested a PAC number to transfer my old number from SMARTY to use with id. Did this over the weekend and because of the bank holiday was told it would be yesterday, the 28th that it would move over. I’ve had no word of this being done yet and still having to cart about 2 phones lol. Can someone help with what I should do next? Thank you 

Best answer by andewhite

If your SMARTY SIM card is still working, your switch might have gone wrong, @G3msam.

Best option would be to contact customer service using the online iD Live Chat - the advisers work until 8pm on weekdays. 

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    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12061 replies
    • Answer
    • May 29, 2024

    If your SMARTY SIM card is still working, your switch might have gone wrong, @G3msam.

    Best option would be to contact customer service using the online iD Live Chat - the advisers work until 8pm on weekdays. 

    Forum member (non-iD).
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8064 replies
    • June 4, 2024

    Hi @G3msam,

    Welcome to the Community!

    It sounds like the port hasn’t processed.

    Did you manage to contact the Live Chat Team?

    If you still require assistance, please let us know and we would be happy to help.

     

    Kash

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