Skip to main content
Solved

transferring number in id app

S
New
 Contributor

I've just joined id. My number is ported from previous provider. Stupidly, I set up id app with my new number when I received the new phone. Now I have my old number ported I can't access id app - it sends a code to the 'new' number I registered with (which I now can't access). Anyone know a fix? Cheers.

Best answer by Tom

Hi @Scott Morrison 

 

Shouldn’t be anything too drastic in this case, the iD Mobile app will update soon with the ported number and use that instead.

 

Tom

View original

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • June 18, 2024

    Try again tomorrow, @Scott Morrison.

    The iD app takes a while to register the number you wanted to keep has been switched to iD.

    Forum member (non-iD).
    S
    New
 Contributor
    • Scott Morrison
    • Author
    • New
 Contributor
    • 1 reply
    • June 18, 2024

    Brilliant- thank you. I'll do that.

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • June 19, 2024

    Hi @Scott Morrison 

     

    Shouldn’t be anything too drastic in this case, the iD Mobile app will update soon with the ported number and use that instead.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Terms & Conditions