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transferring number in id app


I've just joined id. My number is ported from previous provider. Stupidly, I set up id app with my new number when I received the new phone. Now I have my old number ported I can't access id app - it sends a code to the 'new' number I registered with (which I now can't access). Anyone know a fix? Cheers.

Best answer by Tom

Hi @Scott Morrison 

 

Shouldn’t be anything too drastic in this case, the iD Mobile app will update soon with the ported number and use that instead.

 

Tom

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andewhite
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  • Platinum 
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  • 12061 replies
  • June 18, 2024

Try again tomorrow, @Scott Morrison.

The iD app takes a while to register the number you wanted to keep has been switched to iD.


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  • 1 reply
  • June 18, 2024

Brilliant- thank you. I'll do that.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8008 replies
  • Answer
  • June 19, 2024

Hi @Scott Morrison 

 

Shouldn’t be anything too drastic in this case, the iD Mobile app will update soon with the ported number and use that instead.

 

Tom