Good day! I’ve tried to buy a phone with a SIM contract. I’ve passed all checks, provided card details, bank account, etc., and then came to the final page, but nothing happened. I’ve received the agreement, but no confirmation email, and the amount wasn’t deducted from my account. The page reloaded and showed an empty basket. I’ve repeated my purchase from scratch, and the same result occurred. What should I expect now? Will my account be deducted twice, and/or will I receive a letter?
+21You may have bought the same deal twice. If you have both order numbers to hand (or if only the one above) then you could call their dedicated sales team on 0207 139 1397 during normal business hours to verify if only one was purchased and the status of the order.
Hello
Thank you for getting in touch.
We are very sorry for any issues you have experienced when attempting to make the purchase.
Can you please check your junk/spam folders for any email communications regarding the order?
The quickest option to have this looked in to would be to speak to the sales team on 0207 139 1397.
Please let us know how you get on.
Thanks,
Nat
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