Trying to log into app for first time but can't receive one time passcode from iD mobile | iD Mobile Community
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Trying to log into app for first time but can't receive one time passcode from iD mobile

  • October 7, 2024
  • 5 replies
  • 344 views

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I am trying to log into the app to set up a pin but no matter how many times I retry, I keep not receiving anything. My number is definitely correct. Any help?

Best answer by landoharrison

The issue was just that my old number hadn’t been transferred from my old sim yet. Once the switch was complete, I just need to turn the phone on and off, and then I could receive passcodes and other texts

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5 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • October 9, 2024

@landoharrison -

What PIN are you referring to? Is this the 6-digit SMS to register? Thanks.


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  • Author
  • New Contributor
  • October 10, 2024

Hey, thanks for your reply. I’ve sorted it, thanks!


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  • iD Mobile Employee
  • October 10, 2024

Hi @landoharrison 

 

That’s great to hear! Do you mind sharing what steps you took to fix this issue?

 

Further guidance and support with the iD Mobile app or accessing your online account can be found here but do please get in touch if you have any questions. 

 

Thanks, 

 

Nat 


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  • Author
  • New Contributor
  • Answer
  • October 11, 2024

The issue was just that my old number hadn’t been transferred from my old sim yet. Once the switch was complete, I just need to turn the phone on and off, and then I could receive passcodes and other texts


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • October 11, 2024

@landoharrison -

Thanks for confirming. Glad it’s resolved.