I am trying to log into the app to set up a pin but no matter how many times I retry, I keep not receiving anything. My number is definitely correct. Any help?
Solved
Trying to log into app for first time but can't receive one time passcode from iD mobile
Best answer by landoharrison
The issue was just that my old number hadn’t been transferred from my old sim yet. Once the switch was complete, I just need to turn the phone on and off, and then I could receive passcodes and other texts
That’s great to hear! Do you mind sharing what steps you took to fix this issue?
Further guidance and support with the iD Mobile app or accessing your online account can be found here but do please get in touch if you have any questions.
Thanks,
Nat
The issue was just that my old number hadn’t been transferred from my old sim yet. Once the switch was complete, I just need to turn the phone on and off, and then I could receive passcodes and other texts
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