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Trying to switch to ID but getting error

  • October 14, 2024
  • 5 replies
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A
New
 Contributor

I am trying to switch my number from EE to ID mobile but when I click submit I get the following error:

 

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”

 

I have triple checked the information and everything is correct, how do I proceed?

 

Thanks.

Best answer by andewhite

In this situation @AmyC87, I’d suggest the iD online Live Chat service to submit your PAC, starting at https://idmobile.co.uk/live-chat.

After connecting, just tell the 24/7 bot you want to “talk to a person”.

The iD customer advisers work until 8pm on weekdays.

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    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • October 14, 2024

    In this situation @AmyC87, I’d suggest the iD online Live Chat service to submit your PAC, starting at https://idmobile.co.uk/live-chat.

    After connecting, just tell the 24/7 bot you want to “talk to a person”.

    The iD customer advisers work until 8pm on weekdays.

    Forum member (non-iD).
    A
    1 person likes this
    • A
      AmyC87
    A
    New
 Contributor
    • AmyC87
    • New
 Contributor
    • October 14, 2024
    andewhite wrote:

    In this situation @AmyC87, I’d suggest the iD online Live Chat service to submit your PAC, starting at https://idmobile.co.uk/live-chat.

    After connecting, just tell the 24/7 bot you want to “talk to a person”.

    The iD customer advisers work until 8pm on weekdays.

     

    I am currently on with this right now, 

     

    Thank you.

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • October 17, 2024

    Hi @AmyC87 

     

    Have the live chat been able to help here?

     

    Please let us know if you require any further assistance.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
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    • AmyC87
    • New
 Contributor
    • October 18, 2024
    Tom wrote:

    Hi @AmyC87 

     

    Have the live chat been able to help here?

     

    Please let us know if you require any further assistance.

     

    Tom

     

    Yes live chat managed to sort it for me, 

     

    Thanks.

    andewhite
    1 person likes this
    • andewhite
      andewhite
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • October 22, 2024

    Hi @AmyC87 

     

    We are happy to hear the chat team were able to help. 

     

    Please do get in touch if we can assist in the future. 

     

    Thanks, 

     

    Nat 

    Reply.


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