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UID missing - Apple Offers

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New
 Contributor

I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming)

 

I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses.

Firstly they said they cant help and that i need to try and resolve this issue with Apple

The second option was that they will cancel my contact and will refund what i’ve paid since joining.

The third option was that they will give me 1 month credit on my contact, and not give me the offers.

 

Does anyone know how i can get some help to get the working links for apple offers?

I have tried the links on different browsers and different devices - Same issue. 

Best answer by jb889

Tyler wrote:

Hey there ​@jb889, 

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler

Thanks Tyler for getting back to me, it was just a quick verification of my account. Been enjoying Apple Music and TV+ since then. Cheers!

View original

    15 replies

    N
    New
 Contributor
    • Nicknico
    • Author
    • New
 Contributor
    • 1 reply
    • June 8, 2025

    All sorted - ID gave me a call and resolved the issue. 

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1376 replies
    • June 8, 2025

    Hi ​@Nicknico  I am glad to hear that you got everything sorted out.

    If you need any help with anything else please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New
 Contributor
    • DorotaCz
    • New
 Contributor
    • 3 replies
    • June 12, 2025

    Hi 

    I have same problem with links not working 

    please help

    thank you 

     

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+13
    • Siân W
    • iD Mobile Employee
    • 1376 replies
    • June 12, 2025

    Sorry to hear this ​@DorotaCz 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Z
    New
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    • Zenith147
    • New
 Contributor
    • 1 reply
    • June 13, 2025

    I’m also having the same issue with the codes on an upgrade email I have. Would you be able to help me as well please?

    A
    iD Mobile Employee
    Forum|alt.badge.img+3
    • Anika A
    • iD Mobile Employee
    • 310 replies
    • June 13, 2025

    Hi ​@Zenith147 

     

    We’re sorry to hear this.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

     

    We’ll see you there.
     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New
 Contributor
    • DorotaCz
    • New
 Contributor
    • 3 replies
    • June 14, 2025

    Still no solution for me.

     

    D
    New
 Contributor
    • DorotaCz
    • New
 Contributor
    • 3 replies
    • June 19, 2025
    DorotaCz wrote:

    This was sorted for me, thank you 

    Tyler C
    1 person likes this
    • Tyler C
      Tyler C
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4760 replies
    • June 21, 2025

    We’re glad to hear ​@DorotaCz!

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New
 Contributor
    Forum|alt.badge.img
    • jb889
    • New
 Contributor
    • 2 replies
    • June 24, 2025

    Hi got same issue, when I redeem it, comes back with missing UID. Please fix thanks. 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4760 replies
    • June 24, 2025

    Hey there ​@jb889, 

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    O
    New
 Contributor
    • Olansley
    • New
 Contributor
    • 4 replies
    • June 29, 2025

    Same issue... apple tv worked..  but music and arcade links give me the  "UID Missing or incorrect" error on the apple site.

     

    Any assistance would be greatly appreciated 

    J
    New
 Contributor
    Forum|alt.badge.img
    • jb889
    • New
 Contributor
    • 2 replies
    • Answer
    • June 30, 2025
    Tyler wrote:

    Hey there ​@jb889, 

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Thanks,

    Tyler

    Thanks Tyler for getting back to me, it was just a quick verification of my account. Been enjoying Apple Music and TV+ since then. Cheers!

    Tyler C
    1 person likes this
    • Tyler C
      Tyler C
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4760 replies
    • June 30, 2025

    We’re glad to hear all is sorted now and happy to help ​@jb889!

     

    Kind regards,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4760 replies
    • June 30, 2025

    Hey there ​@Olansley, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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