Hi there, 

Thanks for getting in touch. 

We are sorry to hear you are experiencing an is when attempting to redeem the offer.

To confirm, have you previously had services with Apple TV / Music?

Do you have pop ups blocked?

Thanks 

Natalie

Hi, yes I have previously had a free trial with Apple Music and was part of a family subscription. 

Hey there ​@Dabeale, are you a current Apple Music customer, or just a returning Apple Music customer?

Thanks,

Tyler

Hi, I would be a returning customer 

Hey there ​@Dabeale, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler