Hi there ​@Emma Lane, sorry to hear that. Have you tried different browsers and different devices to see if the issue persists please?

Thanks,

Tyler

Yes I have.

Hey there ​@Emma Lane, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Please could you respond to my reply to the message you sent me? Thanks. 

Hey there ​@Emma Lane, as mentioned above, “Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.”

Therefore, we’ll bet back to you as soon as we can, but if you urgently need a response on this, please contact our live-chat.

Thanks,

Tyler