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unable to activate esim

L
New
 Contributor

Hi, I am unable to activate the esim, this is what shows up

 

    3 replies

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 4219 replies
    • May 14, 2025

    Hey there ​@Larisa.Ivan, we’re sorry to hear that.

     

    Is this a new eSIM we’ve sent you, or are you trying to transfer an eSIM from one phone to another?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New
 Contributor
    • Larisa.Ivan
    • Author
    • New
 Contributor
    • 1 reply
    • May 14, 2025

    Hi, It’a a new esim, I scanned the qr code from another iphone and then it worked, thank you.

    Siân
    iD Mobile Employee
    Forum|alt.badge.img+7
    • Siân
    • iD Mobile Employee
    • 1225 replies
    • May 15, 2025

    Ah fab, glad you got it sorted ​@Larisa.Ivan 

    Thank you for letting us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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