Skip to main content

unable to activate esim

  • May 13, 2025
  • 3 replies
  • 198 views
L
New Contributor

Hi, I am unable to activate the esim, this is what shows up

 

    3 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • May 14, 2025

    Hey there ​@Larisa.Ivan, we’re sorry to hear that.

     

    Is this a new eSIM we’ve sent you, or are you trying to transfer an eSIM from one phone to another?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • Larisa.Ivan
    • Author
    • New Contributor
    • May 14, 2025

    Hi, It’a a new esim, I scanned the qr code from another iphone and then it worked, thank you.

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • May 15, 2025

    Ah fab, glad you got it sorted ​@Larisa.Ivan 

    Thank you for letting us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement