unable to activate esim | iD Mobile Community
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unable to activate esim

  • May 13, 2025
  • 3 replies
  • 174 views

Hi, I am unable to activate the esim, this is what shows up

 

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • May 14, 2025

Hey there ​@Larisa.Ivan, we’re sorry to hear that.

 

Is this a new eSIM we’ve sent you, or are you trying to transfer an eSIM from one phone to another?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • May 14, 2025

Hi, It’a a new esim, I scanned the qr code from another iphone and then it worked, thank you.


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • May 15, 2025

Ah fab, glad you got it sorted ​@Larisa.Ivan 

Thank you for letting us know.