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unable to log in mob app

  • October 15, 2024
  • 1 reply
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unable to log in mobile application it say details not matched when I putted through id mobile number last name and date of birth

Best answer by Lauren

Hi @fazalkarim, have you tried following the steps listed in this community article?

I get a 'Sorry, your details do not match our records' error in the iD Mobile app. What should I do? | Join the discussion, ask questions, share advice.

-Lauren

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    Lauren
    iD Mobile Employee
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    • Lauren
    • iD Mobile Employee
    • 479 replies
    • Answer
    • October 18, 2024

    Hi @fazalkarim, have you tried following the steps listed in this community article?

    I get a 'Sorry, your details do not match our records' error in the iD Mobile app. What should I do? | Join the discussion, ask questions, share advice.

    -Lauren

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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