Unfortunately @Angela Wood, I’d suspect that iD chat advisers have NOT had any training on the new iD app and “My iD Account” online services.

You could find it’s more productive to send iD support a private message via their social media pages, using Facebook Messenger or X (formerly Twitter). 

Just as a FYI, if you don’t have a social media account (which my DH doesn’t have any)  then the people who monitor the ID mobile Messenger messages can’t help as I’m not the account holder! Useless!! 2 more ID chats with advisors and they’ve escalated the issue to their technical team. Watch this space! 

Perhaps iD Mobile have processes and procedures in place to protect their customer accounts from bad actors, @Angela Wood. Not sure that’s entirely useless. 

Live Chat on the other-hand… maybe you’ve got a point. 

Hi @Angela Wood,

Welcome to the Community!

Sorry to hear about the issues that you experienced.

Just checking if you still require assistance with your issue?

If so we can drop you a PM to help you out.

Kash

Yes, still having problems registering. Whoever I chatted to, said it would be referred to the technical team but husband has not heard anything more 

Mine is doing this too. Utterly useless provider.

Hi @Angela Wood,

Is the account in your name or your husbands?

We’ll need the account holder to contact us and we can send a PM.

@Ethan145 we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

@Kash 

i have tried to register my husband on the community hub but it says he doesn’t have permission to create a new topic. He doesn’t subscribe to any social media platforms (Facebook/X) so he’s u able to register that way. 
We are just going round and round in circles!! 

@Kash  

Can you please contact me as I am unable to register on

the app- it keeps saying details do not match. Thanks

I have now figured out how to get him registered and he has commented on this thread 

Hi @Angela Wood & @Woodysnr 

@Angela Wood, please avoid commenting from two different community accounts.

Please have the account holder create their own account and contact us themselves.

Tom

@Tom   the account holder has created his own threat as per @Woodysnr  but nobody has bothered responding to him!!!! We share the same email address as I set up his ID mobile account using my email address but it’s his name and DOB on the account. It’s been over a month since he’s been with ID mobile and still no one has sorted out this issue! 

@Tom  also see thread by @Woodysnr66 - that’s with a different email address but again the same person! Why is everything so difficult to sort out??!!