Can someone please help me with the following issue?When I login to the id mobile app and select ‘Switch to ID’, enter my number to move, my PAC code (Three), and click continue I get prompted to enter a switch date. My issue is all the dates are greyed out and I’m unable to select any. I’ve used that pathetic chatbot and followed all the following instructions.Tried in web browser and mobile app. Cleared all cache settings. Tried using multiple browsers (Safari, Bing, Google etc.) Restarted all devices and retired. Waited a couple of days before trying again.After trying all this (and a few other things), I’m still unable to select a switch day from the calendar menu. Please! Please! Please! can anyone help resolve this issue as I can see no way to contact id mobile. Or were the doom merchants correct in warning me that id mobile are a terrible company to deal with.

Community Member

Question

Unable to select move date when using my PAC code

Forum|Forum|4 months ago
April 28, 2026
17 replies
195 views

Can someone please help me with the following issue?

When I login to the id mobile app and select ‘Switch to ID’, enter my number to move, my PAC code (Three), and click continue I get prompted to enter a switch date. My issue is all the dates are greyed out and I’m unable to select any. I’ve used that pathetic chatbot and followed all the following instructions.

Tried in web browser and mobile app.
Cleared all cache settings.
Tried using multiple browsers (Safari, Bing, Google etc.)
Restarted all devices and retired.
Waited a couple of days before trying again.

After trying all this (and a few other things), I’m still unable to select a switch day from the calendar menu. Please! Please! Please! can anyone help resolve this issue as I can see no way to contact id mobile.

Or were the doom merchants correct in warning me that id mobile are a terrible company to deal with.

switching

K

Kwanele Z

iD Mobile Employee

Hi @TonyCrichton,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MattMcCarthy

New Contributor

Please would you be able to assist me with the same issue ?

K

Karlyh

New Contributor

This is my exact problem, would love to know how t oresolve. I only have 1 day remaining to use my PAC

Hosai W

iD Mobile Employee

Hi @Karlyh,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MattMcCarthy

New Contributor

Would you be able to help me too !!

V

vlado

New Contributor

I am following the process to switch my number however when I get to the page where I select the date they are all greyed out so I cannot select a date

V

vlado

New Contributor

I am following the process to switch my number however when I get to the page where I select the date they are all greyed out so I cannot select a date

Gemma M

iD Mobile Employee

Hi @vlado,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

G

garrymartin

New Contributor

I have exactly the same issue. Seems this has been going on for months without resolution. Can an iD Mobile Employee send me a private message to get this sorted? I need to port tomorrow...

Hosai W

iD Mobile Employee

Hi @garrymartin,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

G

garrymartin

New Contributor

I've just sent you a private message to help get this sorted.

@Hosai W

Which is fine, but then after I have provided the information required in the private messages no one has responded. I have two eSIMs which I wanted numbers ported today for and no one is replying to the private messages. Will they be done today?

Owethu M

iD Mobile Employee

Hi @garrymartin,

Thank you for confirming. We'll get back to you as soon as we can.

We appreciate your patience and understanding in the meantime.

Owethu

G

garrymartin

New Contributor

The numbers were ported by a member of customer service, but only when I went through to raise a complaint. There was no reply to the private message at all.

G

Gibson1111

New Contributor

I am also having the same issue where I am unable to select a switch date after providing my pac, please can someone help