Can someone please help me with the following issue?When I login to the id mobile app and select ‘Switch to ID’, enter my number to move, my PAC code (Three), and click continue I get prompted to enter a switch date. My issue is all the dates are greyed out and I’m unable to select any. I’ve used that pathetic chatbot and followed all the following instructions.Tried in web browser and mobile app. Cleared all cache settings. Tried using multiple browsers (Safari, Bing, Google etc.) Restarted all devices and retired. Waited a couple of days before trying again.After trying all this (and a few other things), I’m still unable to select a switch day from the calendar menu. Please! Please! Please! can anyone help resolve this issue as I can see no way to contact id mobile. Or were the doom merchants correct in warning me that id mobile are a terrible company to deal with.

Hi @Gibson1111and @garrymartin.Thanks for flagging this. To get it sorted quickly, please contact our live chat team via https://www.idmobile.co.uk/live-chatand provide:Your PAC codeThe mobile number you want to keepThey’ll be able to check your account and set the correct switch date for you.Thanks,MarqueritaThe iD Mobile Team

T

TonyCrichton

Community Member

Question

Unable to select move date when using my PAC code

Forum|Forum|4 months ago
April 28, 2026
17 replies
195 views

Can someone please help me with the following issue?

When I login to the id mobile app and select ‘Switch to ID’, enter my number to move, my PAC code (Three), and click continue I get prompted to enter a switch date. My issue is all the dates are greyed out and I’m unable to select any. I’ve used that pathetic chatbot and followed all the following instructions.

Tried in web browser and mobile app.
Cleared all cache settings.
Tried using multiple browsers (Safari, Bing, Google etc.)
Restarted all devices and retired.
Waited a couple of days before trying again.

After trying all this (and a few other things), I’m still unable to select a switch day from the calendar menu. Please! Please! Please! can anyone help resolve this issue as I can see no way to contact id mobile.

Or were the doom merchants correct in warning me that id mobile are a terrible company to deal with.