I recently set up a pay monthly SIM card with iD mobile, intending to begin using it once my current phone contract ended on the 24th of July. However, I’ve encountered multiple issues and am extremely disappointed with the service so far.Despite several attempts, I’ve been unable to access or set up my iD Mobile account. Each time I try, it states that a verification code will be sent to my email address—but I have never received one. I have checked my inbox, spam, and junk folders thoroughly, but nothing has arrived.I also attempted to get help via email, only to be told that no one monitors the inbox. As a last resort, I reached out to your team on Instagram and was provided with a customer service number. However, I’ve been unable to get through, as the line requires me to input a phone number associated with the account—something I was never given in any documents or with the SIM card delivery.This entire experience has been extremely frustrating, and I am appalled by the lack of support and accessibility. Due to the urgency of needing a working SIM by the 24th and the ongoing issues I’ve faced, I had no choice but to take out a contract with a different provider.I still cannot get in contact with anyone or set anything up. I need to cancel this but am unsure how too Any help would be greatly appreciated!

Hi there @ellieroese, we’re very sorry to hear you’ve encountered all these issues with us thus far.We can of course help you with cancelling the contract. Where did you purchase it from directly (I.e iD Mobile online, Currys, Mobiles.co.uk, E2Save etc), and what date did you purchase it?Thanks,Tyler

Unable to set up | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.

The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.

The Promoter accepts no responsibility for lost or incomplete entries.

One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.

The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.

The decision of the Promoter is final and binding and no correspondence will be entered into regarding the outcome of this promotion. We make no representation or warranty in relation to the prizes provided and to the fullest extent permitted by law, we shall have no liability to you in relation to any prize, its fitness for purpose, merchantability or otherwise.

Upon request, the initials and county of the winner will be available by sending an SAE to the Promoter at the address below. Such requests should not be sent until 28 days after the draw.

If you are the winner of this promotion, you will be asked to agree to participate in any publicity arising from the prize draw which the Promoter may reasonably require. The Promoter will also have the right to use each winner’s surname and country of residence for advertising and promotional purposes in connection with the promotion in all media without further notice and without the need to make payment to the winners.

iD Mobile takes your privacy and security of your personal data seriously. Our Privacy Policy explains how we collect and use personal information in accordance with current UK data protection legislation. Our privacy policy can be found at idmobile.co.uk/legal/privacy-and-cookies.