I recently set up a pay monthly SIM card with iD mobile, intending to begin using it once my current phone contract ended on the 24th of July.  However, I’ve encountered multiple issues and am extremely disappointed with the service so far.

Despite several attempts, I’ve been unable to access or set up my iD Mobile account. Each time I try, it states that a verification code will be sent to my email address—but I have never received one. I have checked my inbox, spam, and junk folders thoroughly, but nothing has arrived.

I also attempted to get help via email, only to be told that no one monitors the inbox. As a last resort, I reached out to your team on Instagram and was provided with a customer service number. However, I’ve been unable to get through, as the line requires me to input a phone number associated with the account—something I was never given in any documents or with the SIM card delivery.

This entire experience has been extremely frustrating, and I am appalled by the lack of support and accessibility. Due to the urgency of needing a working SIM by the 24th and the ongoing issues I’ve faced, I had no choice but to take out a contract with a different provider.

I still cannot get in contact with anyone or set anything up. I need to cancel this but am unsure how too 

Any help would be greatly appreciated!