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Unable to set up account on App. message that details are not recognised.

  • September 18, 2024
  • 1 reply
  • 45 views
T
Community Member

I have a new account with ID mobile.  When entering the phone number, DOB and surname the app sends a message that my details are not recognised.  I have followed tutorials and guides but they do not help.  It advises to contact customer support. Can you please advise? Thanks 

Best answer by Matthew T

@Theo07 looks like you managed to register on the 20th? Is that the case. Thanks.

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    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • September 23, 2024

    @Theo07 looks like you managed to register on the 20th? Is that the case. Thanks.

    iD Community Manager
    T
    1 person likes this
    • T
      Theo07

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