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unable to transfer number pac code error

  • July 24, 2025
  • 2 replies
  • 364 views
S
Community Member

I keep getting an error message when trying to transfer my number. All the details are correct and yes the transaction number starts with a 4

Best answer by andewhite

You can transfer (using your PAC) by contacting iD customer support using their online Live Chat service, ​@Samanthalm.

The iD advisors work until 8pm on weekdays (6pm at weekends) - the iD chat-bot works 24/7. 

Tell the chat-bot you want to “talk to a person” - an iD advisor should be able to process your PAC. 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • July 25, 2025

    You can transfer (using your PAC) by contacting iD customer support using their online Live Chat service, ​@Samanthalm.

    The iD advisors work until 8pm on weekdays (6pm at weekends) - the iD chat-bot works 24/7. 

    Tell the chat-bot you want to “talk to a person” - an iD advisor should be able to process your PAC. 

    Forum member (non-iD).
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • July 28, 2025

      Hi there ​@Samanthalm, we hope the kind advice from ​@andewhite was able to help.

       

      Please let us know if any further questions.

       

      Thanks,

      Tyler

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