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Question

Unanle to receive one time codes for new device on banking apps

  • July 18, 2025
  • 1 reply
  • 23 views
NikkiJ1710
Community Member

I’m setting up a new phone and have transferred network from O2 to ID 3 .  When attempting to login to banking apps, they’ve sent One Time verification codes and I haven’t received them.  Other personal Text messages are coming through fine.
 

All apps are set to ON on for notifications etc.  I’ve got a decent signal , I’ve shut down phone and restarted …. Feeling a little frustrated .  A new physical Sim has been used and number transferred.  How can I access my Apps ?   Would very much like this resolved ASAP !!!  Thank you 

    1 reply

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 18, 2025

    Hi ​@NikkiJ1710 

     

    We’re sorry to hear this.

     

    Have you tried rebooting your device?

     

    Anika

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