unblock short code text messages

  • 19 April 2020
  • 3 replies

I have recently moved over to ID and so I’m trying to set up my NatWest app. they need to send me a short code text to activate it but the texts won’t come through. having spoken to the NatWest they have said that ID/Phone may block them. does anyone know how I unblock short code text messages please? I have an iPhone 11

3 replies

Userlevel 4
Badge +2

Hi @Lisamc 

Welcome to iD Community

I don’t believe we would have put a block on the number . 

However, I’ve sent you a direct message with further information.



I am also having the same issue with code text messages, they are coming through fine from some companies but not others.

Userlevel 5
Badge +8

Hello @harr7bo


I’m really sorry to hear you’re having issues with not receiving OTP texts.

We’ll send you a private message on here so that we can verify your details and escalate this issue to our Tech Team.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 




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