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Question

unblock short code text messages

  • 19 April 2020
  • 8 replies
  • 526 views
L
Rank

I have recently moved over to ID and so I’m trying to set up my NatWest app. they need to send me a short code text to activate it but the texts won’t come through. having spoken to the NatWest they have said that ID/Phone may block them. does anyone know how I unblock short code text messages please? I have an iPhone 11

8 replies

P
Rank
Userlevel 4
Badge +2

Hi @Lisamc 

Welcome to iD Community

I don’t believe we would have put a block on the number . 

However, I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
H
Rank

Hi,

I am also having the same issue with code text messages, they are coming through fine from some companies but not others.

Michelle
Rank
Userlevel 5
Badge +8

Hello @harr7bo

 

I’m really sorry to hear you’re having issues with not receiving OTP texts.

We’ll send you a private message on here so that we can verify your details and escalate this issue to our Tech Team.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

Thanks. 

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Hi,

 

I seem to have the same issue. I am not getting short code texts from a overseas bank account.

Would someone be able to help?

 

Many thanks

Jeevan

A
Rank
Userlevel 8
Badge +5

Hi,

I seem to have the same issue. I am not getting short code texts from a overseas bank account.

Would someone be able to help?

Many thanks

Jeevan

Has this worked in the past?

Why has your overseas bank setup a short code for your mobile number? 

Rory
Rank
Userlevel 6
Badge +6

Hi @jsubramaniam, just checking in to see if you managed to get this sorted? If not, I’d recommend contacting the Facebook, Twitter or Live Chat teams.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank

I'm also having this issue. Just moved from Vodafone and have never had this issue before. It appears to be a fairly common problem people are reporting.

Rory
Rank
Userlevel 6
Badge +6

Hey @TheRealTomTom, I can see that you’ve contacted our Social Media Team regarding this so we’ll continue to assist there.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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