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Dear iD Mobile Support Team,

I am writing to express my concern regarding my mobile number [redacted], which has been blocked for over three months. Despite this, I have continued to pay my monthly installments regularly throughout this period.

I have contacted your customer care team multiple times, and each time I was assured that the issue would be resolved and my number would be reactivated within 2 days. Unfortunately, no action has been taken, and the issue still persists.

This situation is causing significant inconvenience, and I kindly request that you take immediate steps to restore service to my number or provide a clear explanation for the continued blockage.

Please treat this matter with urgency and let me know the next steps.

Hi ​@Chirag Patel 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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