Skip to main content

Using my phone once switching over to ID

Philip Sahu
Community Member

I have switched provider to ID mobile. I sent the PAC code in and received a text to say my number had switched to ID mobile and to restart my phone. I have restarted my phone many times since receiving this text but still cannot use my phone, except if i connect to wifi. There is a link to the text to connect to if i have issues with the phone but this connects to a generic id  website which is not helpful. Can anyone help?

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12147 replies
    • October 9, 2024

    What was the date iD scheduled for your number transfer, @Philip Sahu? 

    Forum member (non-iD).
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8182 replies
    • October 10, 2024

    Hi @Philip Sahu 

     

    Transfers can take from 8am to 10pm, it may be worth allowing this time on the date of the transfer.

     

    Are you sure the iD Mobile SIM card is inside your device?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Terms & Conditions