I have switched provider to ID mobile. I sent the PAC code in and received a text to say my number had switched to ID mobile and to restart my phone. I have restarted my phone many times since receiving this text but still cannot use my phone, except if i connect to wifi. There is a link to the text to connect to if i have issues with the phone but this connects to a generic id website which is not helpful. Can anyone help?
Using my phone once switching over to ID
+25Hi
Transfers can take from 8am to 10pm, it may be worth allowing this time on the date of the transfer.
Are you sure the iD Mobile SIM card is inside your device?
Tom
I was supposed to of been switched over by 10 pm yesterday and still nothing sim in phone
no helplful no to ring not that I can because I only have WiFi now
going to work shortly long long drive no phone if I break down or anything this is not good enough
can anyone help because if this is supposed to be simple I’m the queen of sheba
Tried logging into my id app but it never sends me code on text so I’m kinda stuffed at moment
u have until end of day to sort otherwise I’m cancelling contract never had any problems with anyone else
+24Hey there
When you go into phone settings, is your phone number showing correctly?
Thanks,
Tyler
Yes of coarse I tried that it is now half way through next day got a email saying good news all switched over but I still have nothing apart from WiFi
+24Hi there
If so, I’d recommend contacting our live-chat ASAP to look into this further for you:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
Reply
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.