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Voicemail not working

  • August 24, 2024
  • 9 replies
  • 464 views
T
New Contributor

I have put an ID Mobile SIM into an iPhone 11. I am unable to hear more than the first message or delete any massages. It says I have 3 messages, plays one, then silent for about 30 seconds before going to main menu. Option 1 just repeats this cycle, there is no option to delete or hear other messages.

Best answer by Tyler C

Hey there @TonyCloutt, welcome to Community!

 

Sorry to hear about your voicemail issue. Have you tried disabling voicemail via the iD Mobile app/website, and then re-enabling it please?

 

Thanks,

Tyler

    9 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • August 28, 2024

    Hey there @TonyCloutt, welcome to Community!

     

    Sorry to hear about your voicemail issue. Have you tried disabling voicemail via the iD Mobile app/website, and then re-enabling it please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New Contributor
    • TonyCloutt
    • Author
    • New Contributor
    • August 28, 2024

    Yes I have disabled and re enabled. No change. It is currently disabled to avoid getting messages I can’t listen to.

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • September 2, 2024

    Hi @TonyCloutt,

    Please can you advise if it makes a difference if you dial the different numbers?

    Dial 123 from your iD mobile or +44 7782 333 123 from any other phone.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Steve Chaney
    New Contributor
    • Steve Chaney
    • New Contributor
    • December 10, 2024

    my voice mail does not engage at all when people call abd im not around

     

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • December 11, 2024

    Hi ​@Steve Chaney 

     

    I’m sorry to hear that, have you set up your voicemail before?

     

    Is it enabled and on in the iD Mobile app?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Anne Durrant
    New Contributor
    • Anne Durrant
    • New Contributor
    • July 3, 2025

    My voicemail is not working and I can't find it on my I'd app.

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • July 3, 2025

    Hi ​@Anne Durrant 

     

    Have you set up voicemail before?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Anne Durrant
    New Contributor
    • Anne Durrant
    • New Contributor
    • July 3, 2025

    Yes

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • July 3, 2025

    Hi ​@Anne Durrant 

     

    Have you tried resetting your network settings?

     

    Anika

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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