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When I phone a number it tells me I have dialed the customer payment helpline.

  • 10 June 2024
  • 1 reply
  • 32 views

Every time I make a call to any number in my phone it diverts to a recorded message on the ID Mobile Customer Payment Helpline - this is happening which ever number I dial so I cant make any phone calls. I can receive calls though. But I cant send texts.

There is no amount outstanding on my bill - I have tried switching my phone on and off etc.

PLEASE HELP

Hi @VanessaRoss 

 

Sorry to hear this, do you still require assistance with this?

 

Please let us know if so so we can get in touch.

 

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

 

Tom

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