Question

Where is my new phone number?

  • 13 June 2024
  • 3 replies
  • 83 views
I
Rank
Userlevel 1

I’ve just joined iD and have activated my new eSIM. I want to transfer over my old number and I have the PAC code, but when I fill out the form on the website to switch my number it asks for my new iD phone number. I can’t seem to find this anywhere… it’s not on any of the iD welcome emails and it doesn’t appear when I go into my phone Settings either. How can I find out what my new number is?

3 replies

andewhite
Rank
Userlevel 8
Badge +9

Maybe call / text a friend / family member, @indianna85. 

They should see your new mobile number displayed on their device - hopefully that works. 

Forum member (non-iD)
I
Rank
Userlevel 1

Thanks @andewhite. I now have the new number, they just sent it through as a text message. There must have been a slight delay in activating the new line.

Tom
Rank
Userlevel 7
Badge +5

Hi @indianna85 

 

Glad to hear that’s sorted, the number is also typically sent in a “Welcome to iD” email soon after purchase/dispatch.

 

Tom

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