Hi - I joined ID mobile last Monday. All seemed to be fine. Wifi calling working happily. Then on Friday I ported over my old number from EE. Ever since then wifi calling has stopped working. I have a Pixel 6. Android is up to date. The SIM settings are all correct. I’ve rebooted the phone a few times. Occasionally wifi calling works for a moment after reboot, but more often it doesn’t work at all. Any help would be much appreciated!
Wifi calling stopped working after number port; Pixel 6
+19Hi
Do you happen to have the old EE eSIM still on the device at all? If so, you will need to delete this.
Can you check Wi-Fi calling is on?
- Open the Phone app
.
- Tap More
Settings.
- Tap Calls.
- Tap Wi-Fi calling.
Please let us know how you get on.
Hi Siân. Thanks for getting back to me.
I removed the EE SIM after the number ported. Just the idmobile esim onboard now. That setting is turned on.
Thanks
Fred
+19OK thanks for letting me know
Are you still facing the same issue?
+19OK
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
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Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
+24Thank you
Thanks,
Tyler
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