Hi - I joined ID mobile last Monday. All seemed to be fine. Wifi calling working happily. Then on Friday I ported over my old number from EE. Ever since then wifi calling has stopped working. I have a Pixel 6. Android is up to date. The SIM settings are all correct. I’ve rebooted the phone a few times. Occasionally wifi calling works for a moment after reboot, but more often it doesn’t work at all. Any help would be much appreciated!
+13Hi
Do you happen to have the old EE eSIM still on the device at all? If so, you will need to delete this.
Can you check Wi-Fi calling is on?
- Open the Phone app
.
- Tap More
Settings.
- Tap Calls.
- Tap Wi-Fi calling.
Please let us know how you get on.
Hi Siân. Thanks for getting back to me.
I removed the EE SIM after the number ported. Just the idmobile esim onboard now. That setting is turned on.
Thanks
Fred
+13OK
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
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