Skip to main content
Solved

wont let me make any calls or texts

  • June 11, 2024
  • 1 reply
  • 56 views

I have just set up a contract and started up my phone and done the initial set up and it says I am not allowed to connect to this number with every number I try to ring including your customer service number, this also applies with texts

Best answer by Lauren

Hi @Callum James. Do you still need any assistance in this?

If you’re unable to use any services, this sounds like you have a faulty SIM card. A replacement can be picked up from any local Currys store free of charge. Alternatively, we would be able to order a replacement to arrive to your home address.

-Lauren

 

View original

1 reply

Lauren
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • 479 replies
  • Answer
  • June 25, 2024

Hi @Callum James. Do you still need any assistance in this?

If you’re unable to use any services, this sounds like you have a faulty SIM card. A replacement can be picked up from any local Currys store free of charge. Alternatively, we would be able to order a replacement to arrive to your home address.

-Lauren