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Question

Wrong SIM


How do I get the sim I wad supposed to get if I can't get through on the Web Chat?

4 replies

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 788 replies
  • April 30, 2025

Hi ​@Pasty Eater 

We will pop you a message here now to help.


  • Author
  • New
 Contributor
  • 2 replies
  • April 30, 2025

Ok thanks.


  • Author
  • New
 Contributor
  • 2 replies
  • May 1, 2025

I have wrapped up my issues after being advised by Chat Support (yeah i got through to someone) 😀

They advised me that i would need a new SIM Card.  After futher discussion I was of to the local Curry’s and picked up a Replacement SIM.  At home and 10mins later all sorted with my old number transferred.  Cant believe how simple that was compared to the three days of stress!

Many thanks to Support for their help.  🙂


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • May 1, 2025

We’re glad to hear ​@Pasty Eater1

 

Thanks,

Tyler