Solved

wrror message when trying to switch

i’m trying to keep my number. i didn’t give my pac at the point of transaction. now error message comes up. is there anyone to talk to?

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Alas @Elaine Turner Neal, iD Mobile don’t provide a telephone support helpline.

However, you can use their online Live Chat service to submit your PAC, by chatting to an adviser.

The iD chatbot works 24/7 - tell the bot you want to “talk to a person”.

The advisers work until 8pm on weekdays.

Evening @Elaine Turner Neal,

We’re aware some customers are unable to submit a PAC. For the latest updates, please view this article:

Thanks.

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