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wrror message when trying to switch

i’m trying to keep my number. i didn’t give my pac at the point of transaction. now error message comes up. is there anyone to talk to?

Best answer by Matthew T

Evening @Elaine Turner Neal,

We’re aware some customers are unable to submit a PAC. For the latest updates, please view this article:

Thanks.

This topic has been closed for replies.

+26

Alas @Elaine Turner Neal, iD Mobile don’t provide a telephone support helpline.

However, you can use their online Live Chat service to submit your PAC, by chatting to an adviser.

The iD chatbot works 24/7 - tell the bot you want to “talk to a person”.

The advisers work until 8pm on weekdays.
🤞

Forum member (non-iD).

+24

We’re aware some customers are unable to submit a PAC. For the latest updates, please view this article:

Thanks.

iD Community Manager

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