"You have dialled an incorrect number" following port

Forum|Forum|1 year ago
February 19, 2025
6 replies
300 views

My number ported yesterday but it doesn’t seem to have worked fully

I can make calls and data is working but I cannot receive calls or texts

Callers get the message "you have dialled an incorrect number"

I have restarted my phone several times and I have reset network settings but still cannot receive calls or texts

I have not received any messages or emails saying my port is complete so I guess something hasn’t worked?

Can anyone help/advise?

Thanks

This topic has been closed for replies.

Best answer by jaguar99

Replacement SIM card seems to have done the trick

MZone

Platinum  Contributor

You probably need to use the iD online Live Chat service, to speak to a customer adviser @jaguar99

The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

jaguar99Author

New Contributor

I have tried the Live Chat but they don’t seem to understand that the port doesn’t seem to have completed fully

I am going to try them again

MZone

Platinum  Contributor

Tell them you think you have a split port.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.