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Question

"You have dialled an incorrect number" following port

  • February 19, 2025
  • 6 replies
  • 51 views
J
New
 Contributor

My number ported yesterday but it doesn’t seem to have worked fully

I can make calls and data is working but I cannot receive calls or texts

Callers get the message "you have dialled an incorrect number" 

I have restarted my phone several times and I have reset network settings but still cannot receive calls or texts

I have not received any messages or emails saying my port is complete so I guess something hasn’t worked?

Can anyone help/advise?

Thanks

    6 replies

    MZone
    Silver Contributor
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    • MZone
    • Silver Contributor
    • 468 replies
    • February 19, 2025

    You probably need to use the iD online Live Chat service, to speak to a customer adviser ​@jaguar99 

    The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. ​​​

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New
 Contributor
    • jaguar99
    • Author
    • New
 Contributor
    • 3 replies
    • February 19, 2025

    I have tried the Live Chat but they don’t seem to understand that the port doesn’t seem to have completed fully

    I am going to try them again 

    MZone
    Silver Contributor
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    • MZone
    • Silver Contributor
    • 468 replies
    • February 19, 2025

    Tell them you think you have a split port. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    J
    2 people like this
    • andewhite
      andewhite
    • J
      jaguar99
    J
    New
 Contributor
    • jaguar99
    • Author
    • New
 Contributor
    • 3 replies
    • February 19, 2025

    They have opened a trouble ticket and are investigating

    Fingers crossed they sort it quickly!

    MZone
    1 person likes this
    • MZone
      MZone
    J
    New
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    • jaguar99
    • Author
    • New
 Contributor
    • 3 replies
    • February 21, 2025

    Replacement SIM card seems to have done the trick

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 21, 2025

    Hello ​@jaguar99 

     

    Thank you for getting in touch. 

    We are very sorry to hear of the issues you have been experiencing. 

    We are glad to hear the replacement SIM has resolved the problem.

     

    Please reach out if you require any assistance in the future. 

     

    Thanks,

     

    Nat 

    Reply.


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