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Question

"You have dialled an incorrect number" following port

  • February 19, 2025
  • 6 replies
  • 51 views

My number ported yesterday but it doesn’t seem to have worked fully

I can make calls and data is working but I cannot receive calls or texts

Callers get the message "you have dialled an incorrect number" 

I have restarted my phone several times and I have reset network settings but still cannot receive calls or texts

I have not received any messages or emails saying my port is complete so I guess something hasn’t worked?

Can anyone help/advise?

Thanks

6 replies

MZone
Silver Contributor
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  • Silver Contributor
  • 468 replies
  • February 19, 2025

You probably need to use the iD online Live Chat service, to speak to a customer adviser ​@jaguar99 

The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. ​​​


  • Author
  • New
 Contributor
  • 3 replies
  • February 19, 2025

I have tried the Live Chat but they don’t seem to understand that the port doesn’t seem to have completed fully

I am going to try them again 


MZone
Silver Contributor
Forum|alt.badge.img+16
  • Silver Contributor
  • 468 replies
  • February 19, 2025

Tell them you think you have a split port. 


  • Author
  • New
 Contributor
  • 3 replies
  • February 19, 2025

They have opened a trouble ticket and are investigating

Fingers crossed they sort it quickly!


  • Author
  • New
 Contributor
  • 3 replies
  • February 21, 2025

Replacement SIM card seems to have done the trick


Forum|alt.badge.img+17
  • iD Mobile Employee
  • 1854 replies
  • February 21, 2025

Hello ​@jaguar99 

 

Thank you for getting in touch. 

We are very sorry to hear of the issues you have been experiencing. 

We are glad to hear the replacement SIM has resolved the problem.

 

Please reach out if you require any assistance in the future. 

 

Thanks,

 

Nat