Here you can find out everything you need to know about activating your new SIM or eSIM with iD Mobile:
How do I activate my SIM?
If you've received a new SIM card because you've recently upgraded with us, or you've received a replacement SIM card, you'll need to activate it before you can use it. There’s a few ways you can do this:
- In the iD Mobile app or My Account Online.
To activate a replacement SIM in the iD Mobile app or My Account Online, you can:
- Open the iD Mobile app or log-in to My Account Online.
- Tap ‘Plan’.
- Tap ‘SIM & phone management’.
- Tap ‘Activate a replacement SIM’.
- Enter and confirm your 19-digit SIM card number.
- Tap ‘Activate your SIM’.
- On our website.
If you’ve not registered for the iD Mobile app or My Account Online, you can:
- Visit this website: https://my.idmobile.co.uk/activate-sim-outside.
- Tap ‘No, not yet’.
- Choose your plan type.
- Enter your iD Mobile number.
- Select a contact method to receive your security code.
- Enter your security code.
- Tap ‘Submit security code’.
- Enter and confirm your 19-digit SIM card number.
- Tap ‘Activate your SIM’.
- Chat to us.
Our Live Chat team are able to activate your replacement SIM card.
How do I activate my eSIM?
If you've received an eSIM because you selected an eSIM at basket, upgraded to an eSIM only phone, or you’ve been sent a replacement eSIM, you'll need to activate it before you can use it. There’s a few ways you can do this:
iPhone.
- Open Settings.
- Tap ‘Mobile Service’.
- Tap ‘Set Up Mobile Service’ or ‘Add eSIM’.
- Not connected? Choose a Wi-Fi network to download your eSIM.
- Tap ‘Use QR Code’.
- Scan the QR Code we sent you via email. Or, tap ‘Open Photos’ and upload it.
- Tap ‘Continue’.
- Tap ‘Done’.
Samsung Galaxy.
- Open Settings.
- Tap ‘Connections’.
- Tap ‘SIM card manager’.
- Tap ‘Add mobile plan’.
- Tap ‘Scan QR code from service provider’.
- Follow the on-screen steps.
Most other Android phones.
- Open Settings.
- Tap ‘Network & Internet’.
- Tap ‘SIMs’.
- Tap ‘Download a SIM instead?’.
- Tap ‘Next’.
- Follow the on-screen steps.
If your eSIM QR Code is not working or your phone’s camera is damaged, here’s how you can manually activate your eSIM:
iPhone.
- Open Settings.
- Tap ‘Mobile Service’.
- Tap ‘Set Up Mobile Service’ or ‘Add eSIM’.
- Not connected? Choose a Wi-Fi network to download your eSIM.
- Tap ‘Use QR Code’.
- Tap ‘Enter Details Manually’.
- Input the SM-DP+ Address & Activation Code we sent you via email. Once complete, tap “Next”.
- Tap ‘Continue’.
- Tap ‘Done’.
Samsung Galaxy.
- Open Settings.
- Tap ‘Connections’.
- Tap ‘SIM card manager’.
- Tap ‘Add mobile plan’.
- Tap ‘Add using activation code’.
- Follow the on-screen steps.
Most other Android phones.
- Open Settings.
- Tap ‘Network & Internet’.
- Tap ‘SIMs’.
- Tap ‘Download a SIM instead?’.
- Tap ‘Next’.
- Tap ‘Need help?’.
- Tap ‘Enter it manually’.
- Follow the on-screen steps.
How do I delete my eSIM?
Deleting your eSIM is easy! Here’s how:
iPhone.
- Open Settings.
- Tap ‘Mobile Service’.
- Tap ‘Delete eSIM’.
- Tap ‘Delete eSIM’.
Samsung Galaxy.
- Open Settings.
- Tap ‘Connections’.
- Tap ‘SIM card manager’.
- Tap the eSIM you’d like to delete.
- Tap ‘Remove’.
- Follow the on-screen steps.
Most other Android phones.
- Open Settings.
- Tap ‘Connections’.
- Tap ‘SIM card manager’.
- Tap ‘Add mobile plan’.
- Tap ‘Scan QR code from service provider’.
- Follow the on-screen steps.
Please note: Deleting your eSIM does not cancel your iD Mobile plan. To continue using the plan, you must get a replacement eSIM. Alternatively, log in to the iD Mobile App to cancel your plan.