You can block or unblock your SIM or eSIM in just a few minutes. Here’s how to do it:
How do I block my SIM or eSIM?
- iD Mobile app or My Account online.
- Tap 'Plan'.
- Scroll down.
- Tap ‘Your SIM/eSIM’.
- Tap ‘Block your SIM or eSIM’.
- Tap the toggle to Enable ‘Block your SIM or eSIM’. Then tap ‘Save’.
- Call our Automated Phone Service.
Call 0333 003 7777 from any phone. Once processed, we’ll suspend your SIM, and the last phone associated with the SIM will be blacklisted.
- Live Chat.
One of our agents can help you block your SIM card and blacklist your phone.
How do I unblock my SIM or eSIM?
- iD Mobile app or My Account online.
- Tap 'Plan'.
- Scroll down.
- Tap ‘Your SIM/eSIM’.
- Tap ‘Block your SIM or eSIM’.
- Tap the toggle to Disable ‘Block your SIM or eSIM’. Then tap ‘Save’.
- Live Chat.
One of our agents can help you unblock your SIM or eSIM and unblacklist your phone.
