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F.A.Q.

How do I block or unblock my SIM or eSIM?

  • February 12, 2024
  • 0 replies
  • 9653 views

iD Mobile
iD Mobile Employee

You can block or unblock your SIM or eSIM in just a few minutes. Here’s how to do it:

 

How do I block my SIM or eSIM?

 

  • iD Mobile app or My Account online.

Go to Plan > ‘SIM and Phone Management > ’Block SIM’. If you wish to blacklist you phone, you’ll need to speak to one of our Live Chat agents.

  • Call our Automated Phone Service.

Call 0333 003 7777 from any phone. Once processed, we’ll suspend your SIM, and the last phone associated with the SIM will be blacklisted.

  • Live Chat.

One of our agents can help you block your SIM card and blacklist your phone.

 

How do I unblock my SIM or eSIM?

 

  • iD Mobile app or My Account online.

Go to Plan > ‘SIM and Phone Management > ’Block SIM’.

  • Live Chat.

One of our agents can help you unblock your SIM or eSIM and unblacklist your phone.

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