If you've received an eSIM because you selected an eSIM at basket, upgraded to an eSIM only phone, or you’ve been sent a replacement eSIM, you'll need to download it before you can use it. There’s a few ways you can do this:
Important information:
- Your eSIM QR code can only be used once.
- Only download your eSIM to the phone you'll be using.
- Do not exit the setup screen while your eSIM is downloading. It should only take a few minutes.
- You'll get a text once your eSIM is ready to use.
I’m using an iPhone:
Using an iPhone running on iOS 17.4 or newer?
If you are viewing the email on your phone, you can simply tap the Download eSIM button in the email to begin the process automatically.
Otherwise, follow these steps:
- Open Settings.
- Tap Mobile Service.
- Tap Set Up Mobile Service or Add eSIM.
- Not connected? Choose a Wi-Fi network to download your eSIM.
- Tap Use QR Code.
- Scan the QR Code we sent you via email. Or, tap Open Photos and upload it.
- Tap Continue.
- Tap Done.
Once your eSIM is activated, you may need to update the My Number field to start using your services. Learn more here.
I’m using a Samsung Galaxy:
- Open Settings.
- Tap Connections.
- Tap SIM manager.
- Tap Add mobile eSIM.
- Tap Scan QR code.
- Follow the on-screen steps.
Most other Android phones:
- Open Settings.
- Tap Network & Internet.
- Tap SIMs.
- Tap Download a SIM instead? or Set up an eSIM.
- Tap Next.
- Follow the on-screen steps.
If your eSIM QR Code is not working or your phone’s camera is damaged, here’s how you can manually activate your eSIM:
I’m using an iPhone:
- Open Settings.
- Tap Mobile Service.
- Tap Set Up Mobile Service, then Use QR code.
- Tap Scan QR code, then Enter Details Manually.
- Enter the SM-DP+ Address and Activation Code from your email when prompted.
- Tap Continue.
- Tap Done.
I’m using a Samsung Galaxy:
- Open Settings.
- Tap Connections.
- Tap SIM manager.
- Tap Add mobile eSIM.
- Tap Scan QR code, then Enter activation code.
- Enter the code from your email (starting with LPA:1$) when prompted.
- Follow the on-screen steps.
Most other Android phones:
- Open Settings.
- Tap Network & Internet.
- Tap SIMs, then Set up an eSIM.
- Tap Try these troubleshooting steps (or Need help?).
- Tap Enter activation code or Enter it manually.
- Enter the code from your email (starting with LPA:1$) when prompted.
- Follow the on-screen steps.
Do I need to activate my eSIM after downloading it?
Whether you're setting up your eSIM for the first time or replacing it, there's no need to activate it—it'll be ready to use once downloaded.
Your eSIM should be ready to use immediately after downloading. If this doesn’t happen, or if you're having trouble connecting, check out the Community article below for more information:
