Hello there, iD Community - new iD Mobile customer here, and I know this is kinda a geriatric thread, but prior experience elsewhere suggests that posting in a relevant thread yields more community approval than failing to use the search function and posting a new thread.
I'm using a Google Pixel 3a XL - OS = Android 10, + rear mounted fingerprint sensor - and I already login to a couple of other apps with my fingerprint, so I'm aware as to how using Android's biometric login API ought to work:
I'm using the iD Mobile Android app (v2.2.1 - ie: the latest available version, "Last updated 12 Feb 2019"), downloaded directly from the Google Play Store. Within my iD Mobile app, I have switched 'Fingerprint Login' to "On" (ie: Menu > Login preference > 'Set Login preference' dialogue box > 'Fingerprint Login' = "On", as illustrated in 'Step 2' within the OP above).
But when I launch a fresh session with my iD Mobile app, it just presents its regular 'Log in' screen,
rather than a 'fingerprint login' prompt screen,
Unsurprisingly, touching my fingerprint sensor has no effect and does NOT log me in to the iD Mobile app. Additionally, I can't find any relevant setting within the Google Android 10 Settings that needs to be switched to "On" to enable a successful biometric login prompt screen for my iD Mobile app.
So what gives? Is there something else I need to do to successfully instigate 'fingerprint login' for my iD Mobile app?
Thanks in advance for your troubleshooting assistance.
Yours in frustration, Tim
Hello @Tim.Dalinian.Jones, I am sorry to hear about the issues you have faced with logging into our app with your fingerprint credentials. The feature should, as far as I know, work fine with the phone that you are using. You may have already tried this, however, can you clear the data/cache from the app through the settings and then uninstall the app completely? Once that has been done, please reinstall the app. When that has been done, log in for the first time with your Username and Password and enable the fingerprint log-in through the settings as you previously tried. If this doesn’t work, let us know here and we’ll see what we can do further. Regards, Ryan
Thanks for your prompt response for solving my 'No Fingerprint Login' problem - there's much appreciated you are.
I carried out your suggested remedial course of action, as follows:
FWIW, in app Menu > Login preference > 'Set Login preference' dialogue box > 'Fingerprint Login' = "On".
However, this hasn't resolved my 'No Fingerprint Login' problem: on launching a fresh session with my iD Mobile app, it continues to just presents its regular 'Log in' screen,
So we need some more remedial actions suggestions which I can try, in order to get my iD Mobile app to open with a 'fingerprint login' prompt screen.
Yours in gratitude, Tim
So we’ve just found out that there is an issue with some devices for fingerprint log-in on Android 10. This is currently being looked into and we hope to have a fix within the next 3-months.
Apologies for any inconvenience this may cause.
Thanks for the official problem acknowledgement by iD Mobile, Mohammed.
It's quite refreshing for a tech company to be so honest and transparent about a software shortcoming - much appreciated.
However, as a timeframe for fixing this 'No Fingerprint Login' problem for Android 10 devices, "10-months" seems to me to be especially unambitious. After all, Android 11 is expected on Pixel phones in September 2020 - only 7 months away.
In my Google Play Store settings, I have 'Auto-update apps' switched on. So once a patched version of the iD Mobile Android app (with a fix for the 'No Fingerprint Login' problem for Android 10 devices) is released through the Play Store, and auto-updated on my Google Pixel 3a XL, it may be that I'll see a 'Fingerprint Login' prompt screen (eg: "Sign in to iD Mobile - Touch the fingerprint sensor" / [ Cancel ] ) on my first launching the patched version of the iD Mobile Android app.
Yet since there are several contingencies in that chain of events, all of which need to work correctly, then I'd be most grateful if iD Mobile could please post an announcement in this thread that a new version of the iD Mobile Android app is available in the Play Store, which should enable all fingerprint-sensor-equipped Android 10 devices to successfully use 'Fingerprint Login' to access the app.
Thanks in advance for coding a fix in the near future, and for posting its announcement below.
Sorry! My brain crossed wires there when typing Android 10.
What I meant is next 3-months, apologies again for the mixup.
There isn’t a way for us to set a reminder on this platform to notify you when there’s an update as it’s all manual but we’d expect there to be an update for this to start working once it’s done.
I’ll try my best to let you know, but as there’s no concrete time-frames and due to the high volume of contact we receive here, it may not be possible to get you an update to confirm this in 3-months time.
That said, I will try my best!
I have an new iphone se that had touch sign in to id mobile. Then I decided to delete all settings on my old iphone and I lost touch id on my new one!. When I go to sign in preferences I just get PIN or password, no touch option. But the iphone has touch already set for other apps. I tried your chat service and uninstalled/reinstalled the app but still no touch option. Please help.
Welcome to the iD Community.
I’ll get someone to pick this up for you and they’ll contact you via PM shortly.
Funnily enough, when I logged on two days later I was given the option of setting fingerprint access, so the problem is solved. Just puzzled as to why there is not a simple way of doing it. No matter. It works now. Thanks.
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