Question

Can't call an 0800 number when in Spain?

  • 3 September 2018
  • 3 replies
  • 444 views

I am in Spain and have roaming enabled, but I don't seem to be able to call an English 0800 number even if I use the country code and leave off the first zero. Any ideas?

3 replies

Userlevel 6
Badge +6
Hello @Rab,

Welcome to the iD community.

I've moved your topic to the section Coverage, international & roaming and renamed this for clarity.

Have you read our Roaming topic here?

This provides some of the required steps to set up your phone for abroad and may have the answer you're looking for.

Failing that, can you confirm if you can send texts?

Make sure you're using +44 instead of the 0.
There was once a customer who was dialling 44 but did not add the + which was required to connect the call correctly.

Mohammed
Hi Mohammed, the phone is fine for roaming in general and the correct country code is being used and works for landline and mobiles, but we get an error message when we try to call 0800 numbers.
Userlevel 6
Badge +6
Hi Mohammed, the phone is fine for roaming in general and the correct country code is being used and works for landline and mobiles, but we get an error message when we try to call 0800 numbers.

Hey @Rab,

Very strange indeed.

What error code are you receiving?

Mohammed

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