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Data not working in Italy

  • 28 February 2019
  • 1 reply
  • 306 views
Lakara
My data has been fine in the UK, but since arriving in Bologna it is not connecting to anything other than WiFi. I tried manually changing the Apn and restarting the phone but no luck. Can someone please help!
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Best answer by Ryan 1 March 2019, 15:08

Hi @Lakara

I am sorry to see this! For 4G, ensure that you are connected to the WIND network or failing that, the 3ITA will be fine for 3G data also.

If you have no connection still, it might be best to reset your internet settings to establish a connection. If you can go to the mobile network settings and then to the APN settings, you will need to press the menu button and then choose Reset To Default. Once done, please choose iD on the list that appears and then ensure the APN settings are activated.

This should fix the issue, if not, restart the phone and it will work.

Let me know how it goes.

Ryan
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Ryan
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Hi @Lakara

I am sorry to see this! For 4G, ensure that you are connected to the WIND network or failing that, the 3ITA will be fine for 3G data also.

If you have no connection still, it might be best to reset your internet settings to establish a connection. If you can go to the mobile network settings and then to the APN settings, you will need to press the menu button and then choose Reset To Default. Once done, please choose iD on the list that appears and then ensure the APN settings are activated.

This should fix the issue, if not, restart the phone and it will work.

Let me know how it goes.

Ryan
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