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Question

Data Roaming not working in Reunion

P
Community Member
Hi

I am currently in Reunion where data should be included as part of my package. Whenever I try to use the internet I get a message saying the mobile network could not be activated. I have seen other posts where people are told to change their API settings, but I cannot access these on my iPhone 6s!? Can anyone help?

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10 replies

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • August 1, 2018
Howdy @pen1236, @Vince974

Are you able to try manually connecting to another network over there to see if that alleviates the problem?

Also, you both have roaming turned on in both the ID app, and in your phone's settings yes?

Kevin
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Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • August 3, 2018
Vince974 wrote:
Hi @Kevin,

I have tried to manually connect to another network but only 'orange Reunion' accepts the connection.

And roaming on in both the phone and app.

Vincent


Hey @Vince974,

Try Settings > General > Profiles

Are there any old network profiles showing here?

Please delete these and restart the phone.

Let me know how you get on.

Mohammed
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Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • August 6, 2018
Hello @Vince974,

Can you send us a screenshot of what profiles are showing here?

Mohammed
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Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • July 31, 2018
Hi @pen1236 & @Vince974,

We would advise resetting the network settings to see if this helps with allowing your phone to connect to the data network. You can do this by following the instructions below:

Go to Settings > General > Reset > Reset Network Settings

Please let me know how you get on.

Ryan
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
P
Community Member
  • pen1236
  • Author
  • Community Member
  • 0 replies
  • July 29, 2018

Photo of error message
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P
Community Member
  • pen1236
  • Author
  • Community Member
  • 0 replies
  • July 31, 2018
Ryan wrote:
Hi @pen1236 & @Vince974,

We would advise resetting the network settings to see if this helps with allowing your phone to connect to the data network. You can do this by following the instructions below:

Go to Settings > General > Reset > Reset Network Settings

Please let me know how you get on.

Ryan

hi ryan,

i have tried this already and it does not work 😓
V
Community Member
  • Vince974
  • Community Member
  • 0 replies
  • July 30, 2018
Hello,
Same problem here in Reunion. Data roaming activated, APN settings correct, roaming through Orange Réunion but no way to get data working.
V
Community Member
  • Vince974
  • Community Member
  • 0 replies
  • August 1, 2018
pen1236 wrote:

Ryan wrote:
Hi @pen1236 & @Vince974,

We would advise resetting the network settings to see if this helps with allowing your phone to connect to the data network. You can do this by following the instructions below:

Go to Settings > General > Reset > Reset Network Settings

Please let me know how you get on.

Ryan
hi ryan,

i have tried this already and it does not work 😓


@Ryan, I have tried that as well with no success
V
Community Member
  • Vince974
  • Community Member
  • 0 replies
  • August 2, 2018
Hi @Kevin,

I have tried to manually connect to another network but only 'orange Reunion' accepts the connection.

And roaming on in both the phone and app.

Vincent
V
Community Member
  • Vince974
  • Community Member
  • 0 replies
  • August 4, 2018
Hi @Mohammed,

No I do not have any old network profile.

Vincent

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