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I am not recieving text messages from abroad since i joined iD, please help.


I am not receiving text messages from abroad since I joined iD couple of weeks ago, but the person is receiving my texts.
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59 replies

Gregor
Helpful
 Contributor
  • Helpful
 Contributor
  • 1061 replies
  • May 9, 2019
Hi @Ingi77

I am pretty sure that you would need to turn it on in your ID Mobile app. There should be an option under "Services" to toggle International calls and text. Unfortunately I cannot provide you with screenshot right now as I have just upgraded my contract and waiting for my new SIM to arrive so I can't access the app on my phone.
Let me know if you found it and if this solved your enquiry.

Kind Regards

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • May 10, 2019
Hi @Ingi77,

Just to clear things up here, are you currently abroad or are you in the UK?

Ryan

  • Author
  • Community Member
  • 0 replies
  • May 11, 2019
Uk, but now it has been sorted. The problem is on other side. Thank you anyway.

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • May 13, 2019
Hi @Ingi77,

Thanks for letting us know.

Ryan

  • Community Member
  • 0 replies
  • July 21, 2021

Hello

I don't want to start new thread so I will add myself here. 

I got same situation like @Ingi77

I can't get texts from Poland (Mommy :)) but she got mine texts without problem. 

When she send text/MMS to my wife number (EE) there is no problem as well.

It start to happened just like 2-3 weeks ago. Before was everything OK.

No changes what so ever on my side. 


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • July 22, 2021

Hello @MA61K 

As the text are not arriving you may need to ask the sender to check with there network provider, to find out why their texts are not arriving with you.

 

 

Michelle 

iD Mobile 


  • Community Member
  • 0 replies
  • July 22, 2021

Well she can send text without problem to UK's EE (my wife's operator) and get texts from both of us. Just I can't get any texts or MMS from her. I will try to get text from some one else from Poland to see if its her side foult or my. 


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • July 22, 2021

Hi @MA61K 

Have you received a text from the number in the past? 

If you could ask another person to try texting you from Poland and let us know how you get on?

 

Michelle 

iD Mobile 


  • Community Member
  • 0 replies
  • July 22, 2021

Yes. I could receive text/mms from her without problems and I could send her as well. It stops like 2, maybe, 3 weeks ago.

I will speak with my brother, as my mom is technologically disabled :p and he is her tech guy. He will check her phone as well and I will post results. 


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • July 23, 2021

No worries @MA61K 

Let us know how you get on.

 

Michelle 

iD Mobile 


  • Community Member
  • 0 replies
  • July 23, 2021

Ok.

Big testing done.

I ask my brother and as well old friends to text me some short message and give me ring after.

Non (zero) of 3 text get to me but all 3 rings did.

They have numbers at different operators so all together gives 4 diferent Polish operators that I can answer call but I can't get any messages.

What I tried till now:

Reset phone (if work with Windows why not)

In ID app switch off and switch back on International service.

Do you have any other ideas? 


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • July 23, 2021

Hi @MA61K,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will


Tim Pain
Community Member
  • Community Member
  • 0 replies
  • September 26, 2021

Same problem but Slovenia please help


  • Community Member
  • 0 replies
  • September 26, 2021

My problem was sorted by ID tech dep. 

Check if its only one Slovenian network or more.

In my case was all Polish network so problem was on UK (I'd) side. 


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • September 27, 2021

Hi @Tim Pain,

I am sorry to hear about that. Are you facing issues from one Slovenian number or is it from multiple numbers?

Ryan


Tim Pain
Community Member
  • Community Member
  • 0 replies
  • September 29, 2021

Only one but it worked well until I switched to I-d


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • September 30, 2021

Hi @Tim Pain,

Thanks, so does that mean you can receive messages from other Slovenian numbers or has only one number been tested? If you can only try the one number, let us know.

Ryan


Tim Pain
Community Member
  • Community Member
  • 0 replies
  • December 17, 2021

Hi I can only try one Slovenian number and texts are not working.  Thanks


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • December 20, 2021

@Tim Pain,

What happens when you try and text the number?

Have you saved the number with the correct country code?

 

Kash


Tim Pain
Community Member
  • Community Member
  • 0 replies
  • January 21, 2022

The text appears to have gone but is not received.  I have used this number regularly with other network providers without problems. 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • January 23, 2022

@Tim Pain,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


  • Community Member
  • 0 replies
  • March 8, 2022

Hi,

I am looking for some help as having the same problem. My phone won’t receive texts from France, I’ve made sure my international setting is on (and tried switching it on and off to reset it) and done various tests to check the issues aren’t with the phone. Am certain the issue is with the network. It means I can’t receive texts from any of my french family which is causing a headache. Help please!

 

Thank you.


andewhite
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  • March 9, 2022
Olivier C wrote:

Hi,

I am looking for some help as having the same problem. My phone won’t receive texts from France, I’ve made sure my international setting is on (and tried switching it on and off to reset it) and done various tests to check the issues aren’t with the phone. Am certain the issue is with the network. It means I can’t receive texts from any of my french family which is causing a headache. Help please!

 

Thank you.

Why not ask them to use WhatsApp or a similar app to send messages.

Sending international text messages can be expensive for the sender - anyway, good luck.


  • Community Member
  • 0 replies
  • March 9, 2022
andewhite wrote:
Olivier C wrote:

Hi,

I am looking for some help as having the same problem. My phone won’t receive texts from France, I’ve made sure my international setting is on (and tried switching it on and off to reset it) and done various tests to check the issues aren’t with the phone. Am certain the issue is with the network. It means I can’t receive texts from any of my french family which is causing a headache. Help please!

 

Thank you.

Why not ask them to use WhatsApp or a similar app to send messages.

Sending international text messages can be expensive for the sender - anyway, good luck.


Some of my family members are very old and don’t use WhatsApp plus some French companies I use send me confirmation texts for double verification but they don’t come through. Is very frustrating.


andewhite
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  • March 9, 2022

@Olivier C, are you sure all French companies are setup to send SMS verification messages to non-French mobile numbers?