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Roaming not working

  • August 28, 2018
  • 1 reply
  • 343 views
F
Community Member
Hi, I'm in Spain at the minute and cannot get my internet roaming to work. Last year same thing happened but after configuring the APN by just entering the name (ID) and APN (id) as instructed by the customer service team it worked fine.

I had to reboot my phone during the year, so when I arrived to Spain I configured the APN again. But this time it hasn't worked. I've read several threads in the forum and tried the case sensitive option iD id, but none of them work. Phones and messages seem to work just fine. Roaming options are enabled in the iD app and phone.

I've just run out of options. Any advice?

Thanks!

Best answer by Fedelote

OK, sorted. Instead of creating a new APN from scratch I used the one by default and changed name and APN to ID and id respectively. Left the rest untouched and it worked.
Fedelote wrote:
Hi, I'm in Spain at the minute and cannot get my internet roaming to work. Last year same thing happened but after configuring the APN by just entering the name (ID) and APN (id) as instructed by the customer service team it worked fine.

I had to reboot my phone during the year, so when I arrived to Spain I configured the APN again. But this time it hasn't worked. I've read several threads in the forum and tried the case sensitive option iD id, but none of them work. Phones and messages seem to work just fine. Roaming options are enabled in the iD app and phone.

I've just run out of options. Any advice?

Thanks!
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F
Community Member
  • Fedelote
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  • Community Member
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  • August 29, 2018
OK, sorted. Instead of creating a new APN from scratch I used the one by default and changed name and APN to ID and id respectively. Left the rest untouched and it worked.
Fedelote wrote:
Hi, I'm in Spain at the minute and cannot get my internet roaming to work. Last year same thing happened but after configuring the APN by just entering the name (ID) and APN (id) as instructed by the customer service team it worked fine.

I had to reboot my phone during the year, so when I arrived to Spain I configured the APN again. But this time it hasn't worked. I've read several threads in the forum and tried the case sensitive option iD id, but none of them work. Phones and messages seem to work just fine. Roaming options are enabled in the iD app and phone.

I've just run out of options. Any advice?

Thanks!
Mohammed H
1 person likes this
  • Mohammed H
    Mohammed H

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