Skip to main content
Solved

Unable to use mobile data in Croatia

A
Community Member
Hello,

ive just arrived in Croatia but cannot use mobile data. I was informed via text upon arrival that I’d be able to use my phone abroad but that has not been the case.

Ive tried restarting my network settings (iPhone 7), and selecting each of the three available carriers manually.

I have seen posts recommending changing my APN settings but my phone won’t allow me to do so.

Finally, I’ve checked my account details in the app and roaming and use abroad is enabled.

Any helps is appreciated as I can’t rely on places having Wi-fi.

thanks,
andy

Best answer by Ryan D

Hi @Andytodd,

I'm sorry to hear about this. When you head into your phones settings, do you see an option for 'Profiles', usually under the 'General' settings section? If so, this will need to be deleted/removed.

Ryan
View original
This topic has been closed for replies.

3 replies

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • May 13, 2019
Hi @Andytodd,

I'm sorry to hear about this. When you head into your phones settings, do you see an option for 'Profiles', usually under the 'General' settings section? If so, this will need to be deleted/removed.

Ryan
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
A
1 person likes this
  • A
    Andytodd
A
Community Member
  • Andytodd
  • Author
  • Community Member
  • 0 replies
  • May 13, 2019
Amazing, thanks Ryan! It turns out it still had my Vodafone profile. Deleted it and mob data seems to be working for now.

thanks for you help, much appreciated.

andy
Mohammed H
1 person likes this
  • Mohammed H
    Mohammed H
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • May 14, 2019
Hey @Andytodd,

Thanks for getting back to us and very pleased to hear this fixed it!

Have a great time abroad!

If you're a Game of Thrones fan, then check out Dubrovnik!
That's what they used for the King's Landing scenes :)

Mohammed
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perks banner
Terms & ConditionsAccessibility statement