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Unable to use mobile data in Croatia

A
Rank
Userlevel 1
Hello,

ive just arrived in Croatia but cannot use mobile data. I was informed via text upon arrival that I’d be able to use my phone abroad but that has not been the case.

Ive tried restarting my network settings (iPhone 7), and selecting each of the three available carriers manually.

I have seen posts recommending changing my APN settings but my phone won’t allow me to do so.

Finally, I’ve checked my account details in the app and roaming and use abroad is enabled.

Any helps is appreciated as I can’t rely on places having Wi-fi.

thanks,
andy
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Best answer by Ryan 13 May 2019, 17:20

Hi @Andytodd,

I'm sorry to hear about this. When you head into your phones settings, do you see an option for 'Profiles', usually under the 'General' settings section? If so, this will need to be deleted/removed.

Ryan
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3 replies

Ryan
Rank
Userlevel 7
Badge +9
Hi @Andytodd,

I'm sorry to hear about this. When you head into your phones settings, do you see an option for 'Profiles', usually under the 'General' settings section? If so, this will need to be deleted/removed.

Ryan
I hope I was able to help you with your question. If you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’.
A
Rank
Userlevel 1
Amazing, thanks Ryan! It turns out it still had my Vodafone profile. Deleted it and mob data seems to be working for now.

thanks for you help, much appreciated.

andy
Mohammed
Rank
Userlevel 7
Badge +9
Hey @Andytodd,

Thanks for getting back to us and very pleased to hear this fixed it!

Have a great time abroad!

If you're a Game of Thrones fan, then check out Dubrovnik!
That's what they used for the King's Landing scenes :)

Mohammed
I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’

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