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Having issues with recieving replies from IPhone

  • 4 February 2019
  • 2 replies
  • 35 views

Userlevel 1
My number was ported over from iOS to android have peculiar problem in that I can send text to friends iPhones but when they reply I don't seem to receive anything. Problem seems more prevalent with those on ios

I ported over from Giffgaff to id..

Any suggestions ?
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Best answer by Ryan 5 February 2019, 13:53

Hi @Efcgarv,

I believe that this may be due to an issue with your mobile number still being linked to the iMessage service available for iOS devices.

Please can you try to deregister your phone number on iMessage to see if this helps? Click here for further help with removing your number from iMessage.

Let me know how it goes!

Ryan
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2 replies

Userlevel 6
Badge +6
Hi @Efcgarv,

I believe that this may be due to an issue with your mobile number still being linked to the iMessage service available for iOS devices.

Please can you try to deregister your phone number on iMessage to see if this helps? Click here for further help with removing your number from iMessage.

Let me know how it goes!

Ryan
Userlevel 1
Check that the user us not blocked in your contact list.
Go to Settings>Phone>Call Blocking & Identification.
If they are in the list, swipe right & unblock.

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