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iPhone setup for mail.cix.co.uk

  • 1 October 2018
  • 3 replies
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Userlevel 1
Can anyone kindly detail how to access my CIX mail and send it from my iPhone? I've tried copying the Thunderbird settings but get an 'account error'

thanks, Simonides
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Best answer by Ryan 3 October 2018, 12:23

Hey @simonides,

You should be able to access your email service through the ordinary email app installed onto the phone, although as it's not a mainstream email provider (i.e Hotmail, Gmail) you will need to set up the email account manually.

I've found the below settings from the CIX website which should work:

Incoming mail server: mail.cix.co.uk
Incoming Ports: POP3 (port 110) / IMAP (port 143)
Outgoing mail server: mail.cix.co.uk
Outgoing Ports: SMTP (port 25) / Alternative SMTP (port 587 - recommended)
Outgoing Authentication: POP before SMTP / SMTP Auth (recommended)
Outgoing Authentication Method: Password, Plain or Normal Password *1
Username: (Your Nickname may differ from your Internet Hostname)
Password: (your mail password may differ from your CIX Conferencing password)
Connection Encryption: STARTTLS

If you need any further support, contacting CIX directly will be your best bet.

Ryan
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3 replies

Userlevel 6
Badge +6
Hey @simonides,

You should be able to access your email service through the ordinary email app installed onto the phone, although as it's not a mainstream email provider (i.e Hotmail, Gmail) you will need to set up the email account manually.

I've found the below settings from the CIX website which should work:

Incoming mail server: mail.cix.co.uk
Incoming Ports: POP3 (port 110) / IMAP (port 143)
Outgoing mail server: mail.cix.co.uk
Outgoing Ports: SMTP (port 25) / Alternative SMTP (port 587 - recommended)
Outgoing Authentication: POP before SMTP / SMTP Auth (recommended)
Outgoing Authentication Method: Password, Plain or Normal Password *1
Username: (Your Nickname may differ from your Internet Hostname)
Password: (your mail password may differ from your CIX Conferencing password)
Connection Encryption: STARTTLS

If you need any further support, contacting CIX directly will be your best bet.

Ryan
Userlevel 1
Thanks Ryan, that's really helpful. All working now!
Userlevel 6
Badge +6
Hi @simonides,

It's great to hear that! Let us know if you need anything else. :)

Ryan

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