Question

Need to cancel my order and get my number back

  • 9 September 2020
  • 3 replies
  • 44 views

I have tried this network for a week. It has been very poor culminating in no data whatsoever today. Customer service is none existent and frankly it scares me. 

 

I need my number back so i tried a pac request but the pac given is already used (it was used to come to id) Stuck no matter what I try.

 

HelPPPPPPPPPPPPPPPP


3 replies

So this is the customer support?

can anyone tell me why the wrong telephone number is in my imessages? I ported my old number, is it still sending the old number?

Userlevel 6
Badge +8

Sorry for the late reply here @pitsparky 

We did have a rare outage on the 9th which affected data, though that has since passed.

If you are looking to cancel, just let us know by reply here and we’ll message you regarding that.

 

Regarding the iMessage issue.  You might be able to manually update your iPhone to the correct number within the iPhone settings if you take a look in there.

Alternatively, this sometimes helps with iPhones.

  1. Turn off the iPhone, remove the SIM.
  2. Turn on the iPhone (without a SIM inserted), leave it on for a few minutes.
  3. Turn off the phone and reinsert the SIM.
  4. Turn on the phone.  Hopefully the iPhone will have refreshed on the network and your phone will update to the correct number as it should be.

Let us know how you get on.

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