I upgraded with ID last month but I think the iphone I’ve been sent is faulty. It regularly cuts out during calls, and when I turn it off, it can take up to five minutes to turn back on. It’s definitely not right. I’ve been trying to get through to someone via live chat but it is constantly unavailable. Totally appreciate the situation with fewer staff due to Covid etc, but has anyone any idea as to how I go about getting a replacement handset?
This topic has been closed for replies.
Hello
I’m sorry to hear that.
When all of the agents are busy, you’ll see this message. You need to wait for an agent to become available before you can speak to someone, Going off the page and coming back on won’t work as it’ll just look like it’s unavailable.
Have you tried factory resetting the handset?
Mohammed
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.