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Not recieving any texts after porting number

A
Community Member
Hello,

i have just ported my number (it shows correctly in my id account on web) but still i am unable to receive any text messages. Any help is appreciated.

Best answer by Arpit

@Ryan @Hikari Hi, I guess there was a problem with ID not porting the number properly and sending me a message that porting completed successfully.

This is was resolved automatically after 24 hours of raising the issue when I received all the messages at once.

All good now.
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7 replies

Gregor
Helpful
 Contributor
  • Gregor
  • Helpful
 Contributor
  • 1061 replies
  • May 8, 2019
Hi @Arpit

Since you posted your enquiry in iOS section of the community I assume you are using iPhone.

You can look here as @Mohammed posted there very helpful tutorial how to fix it.

Let us know if that helped you.

Kind Regards
I am not iD Mobile employee but I am here to help anyone as best as I can.
A
Community Member
  • Arpit
  • Author
  • Community Member
  • 0 replies
  • May 8, 2019
@Hikari Hey thanks for replying, I have followed these steps but my XS Max is still stuck with old number and even the iMessage is just waiting for activation. I can still see mu old number in the iMessage even when I have updated the same in Phone Settings.
A
Community Member
  • Arpit
  • Author
  • Community Member
  • 0 replies
  • May 8, 2019
Okay so I tried using my sim in an android phone and to my horror there also am not receiving any text messages. So it’s definitely not the phone but there is some problem in Sim.

I am am able to send text messages though which is even strange.
Gregor
Helpful
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  • Gregor
  • Helpful
 Contributor
  • 1061 replies
  • May 9, 2019
Hi @Arpit

Could you just specify when did you request your number to be ported? It usually takes two - three working days to work properly again.

Kind Regards
I am not iD Mobile employee but I am here to help anyone as best as I can.
Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • May 10, 2019
Hi @Arpit,

Even when trying the SIM card in an Android phone, the texts may still have issues as the number could still be registered on the iMessage platform and as such, messages from other iPhones would not come through.

When did you port your number over to us?

Ryan
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
A
Community Member
  • Arpit
  • Author
  • Community Member
  • 0 replies
  • Answer
  • May 10, 2019
@Ryan @Hikari Hi, I guess there was a problem with ID not porting the number properly and sending me a message that porting completed successfully.

This is was resolved automatically after 24 hours of raising the issue when I received all the messages at once.

All good now.
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • May 14, 2019
Hey @Arpit,

Glad to hear that this in the end, sorted itself within 24-hours :)

Will mark your answer as the best answer to help any potential customers who face the issue in the future!

Mohammed
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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