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Question

Phone not receiving or making sound in calls

  • February 25, 2021
  • 1 reply
  • 23 views
HoratioBuns
Community Member

When receiving and making calls my phone isn’t making or receiving any sound.

The person I am calling will see that I am calling them, and when they connect cannot hear anything from me and I can’t hear them. The same thing happens the other way around.

I can make calls over WhatsApp but this is not ideal.

Could you please advise?

This topic has been closed for replies.

1 reply

Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • 2173 replies
  • February 25, 2021

Hi @HoratioBuns 

We are sorry to hear you are experiencing this issue. Have you tried restarting your phone to see if this helps the issue? Please can you also check if your phone Software is up to date?

Thanks

 

-Mohsin

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